As part of our service, we offer a 'remote helpdesk' whereby we connect to your computer across the internet using a secure, encrypted connection that enables us to view your computer's screen remotely, and control your computer using our computer's mouse and keyboard, pretty much like being directly in front of it.

     By eliminating the need for you to book us for a personal visit, we can often respond quicker to your needs and perform IT tasks more cheaply for you. While there are some tasks that are not suited to remote support (such as hardware-related work, wireless surveys or some network reconfiguration tasks), the majority of IT support tasks can be effectively undertaken remotely, including those that require software installation and/or rebooting of your computer.



     While we have pre-configured permanently available remote access for some of our business clients, we can offer ad hoc remote support for all our business and residential clients. We use a sophisticated and secure remote support system based on Crossloop's "Blowfish" 64-bit encryption further secured with a new unique access code each time the program is run.



    The remote access software is installed on your machine and only makes itself available for connection when the program is started by the someone at the remote computer.  Even then a 12-digit code is required to connect to the computer which only the person in front of the machine can provide to our technician.  As a third level of security when the technician uses the code to connect to the machine the customer is given a final prompt whether to allow or deny the connection, only then will the remote session begin.